New R-Link system and now issues creating R-Link store account. (2024)

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Renault R-Link and Instrument Display

New R-Link system and now issues creating R-Link store account.

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New R-Link system and now issues creating R-Link store account.5 years 6 months ago#1

  • Rickskii
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Hi There, just bought a 2017 Kadjar. I was told the stereo was not working, therefore my complete system would be changed, which it was.

All well and good i thought.....

I have just updated to 2.2.19.300 which went ok, then i tried to get an R-Link store account, this is where it went wrong.

It asked for some details on the first sign up page which is fine. On the second page it asks for your R-Link system info the HUID info long number.

I have tried the advice that has been offered by dropping the first three letters usually CAP.

Then i get this message and can not go any further:

The vehicle identification number and the R-Link serial number do not match!

What to do now? No account no dice.......

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New R-Link system and now issues creating R-Link store account.5 years 6 months ago#2

  • duracel3634
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As this is a second hand car, I'm not sure whether the original owners account info has to be cancelled before you can set your account up?

You are correct about dropping the first 3 digits of the Rlink Reg number usually CAP.

I would clarify with Customer Services whether there is an active account and they may even guide you first hand for setting up the account.

2016 Black 1.2 TCE Signature Nav S Manual Petrol Bose with Tech Pack and Drop Tow Bar
Running Rlink 2 Version: 9.0.34.611 Boot 5661- Self activated Android Auto - Map Version: mappackage_tt_feu_mid_2018_06

Renault Austral Estate1.2 E-Tech FHEV Iconic Esprit Alpine 5dr Auto 4C

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New R-Link system and now issues creating R-Link store account.5 years 6 months ago#3

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I also had a similar problem - I purchased a 2016 Kadjar and when I transferred my Rlink account from my last Renault to the Kadjar, the Rlink just locked me out.

I had to contact the Rlink tech support team, and in fairness they were very helpful. It took them a week to sort out my Rlink account on the Kadjar, what ever happened.

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New R-Link system and now issues creating R-Link store account.5 years 6 months ago#4

  • Robertp
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The dealer who replaced device did not update new identification number of R-Link into global system to match with your car...

2016 White 1.6 dCi 4WD BOSE with Premium Techno Pack, Winter Pack, Panoramic glass roof & autodipp mirror and retractable towbar.
Added ambient illumination, few chrome trims,
Replaced R-Link2 V2.2 SW version 9. 0.34.611, enabled Android Auto and CarPlay (change USB slots)
Maps: Here 2022Q2

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New R-Link system and now issues creating R-Link store account.5 years 6 months ago#5

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Response from R-Link technical assistance.

Thanks for help guys.

Yes, the issue is very likely to be to do with the fact that the device has been replaced, but the Dealer not having completed the device replacement process. Therefore, the new Serial number is not tied to the Renault servers.

To resolve this issue, you will need to visit a Renault Dealership with the vehicle so that they can link their technology directly. Therefore, please contact your preferred Renault Dealership and book an appointment with them.

After booking the appointment it is imperative that you provide me with the following information as soon as possible, so that I can then contact the Dealership via phone call and pass on the technical information pertaining to exactly what work needs to be carried out on the vehicle. They will need to be in receipt of this information in advance of your appointment:

-The name of the Dealership
-The address of the Dealership
-Date and time of the appointment

Please also send me the R-Link 2's new Serial number and the vehicle's VIN number.

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New R-Link system and now issues creating R-Link store account.4 years 11 months ago#6

  • hanogluxx
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I have the same problem. Vin VF1RFD00456248834 new Serial number SAKS016576000061

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Renault Kadjar Technical Forums

Renault R-Link and Instrument Display

New R-Link system and now issues creating R-Link store account.

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New R-Link system and now issues creating R-Link store account. (2024)

FAQs

Why is my Renault R-LINK store greyed out? ›

- Visible and active: if services are not activated and the vehicle is stationary. - Greyed out: if services are not activated but the vehicle is not stationary or a connection is not available at that specific moment.

Why is my phone not connecting to the R-LINK? ›

Step 1: You may have a Bluetooth® pairing issue. To make sure that your phone is paired, go to the Phone section from the main menu, click on Settings, check that the Bluetooth® button is on and that your phone is activated in the list of devices: the "Phone" icon must be selected in red.

How do I reset my Renault R-Link? ›

To perform a general reset, press the pop-up menu button from the “System” menu, then “Factory reset”. When a confirmation message is displayed on screen, press “Yes” to confirm.

How do I update my Renault R-Link software? ›

How to perform updates
  1. Find your vehicle's SD card. Enter your vehicle to find your system's SD card.From the main menu in the R-LINK screen, tap 'System' then 'Remove SD card' to eject the SD card safely.T. ...
  2. Access the updates via the R-LINK Store on your computer. ...
  3. Download the updates onto your SD card.

Which R-link do I have? ›

In the main R-LINK Evolution menu, select the “System” menu. Go to screen 2 of the system menu and click on “Status and information”. Click on “Version information” at the top of the screen. The software version displayed on the screen is labelled “application”.

What is the R-Link store? ›

Use it to buy apps, services and content. R-Link Store can be accessed directly from your multimedia system or from an Internet-connected computer once you have activated the services.

Why is my phone link not working? ›

Double-check you're using the same Microsoft account to sign in to both the Phone Link and the companion app on your Android device. Ensure Battery saver isn't running on your PC or Android device, as this might affect connectivity.

How do I make my R-LINK visible? ›

Start by making the Bluetooth network of your R-LINK visible: Homepage > Menu > Phone > Message "Manage devices"> NO > "+" (bottom right of the screen) > "Make R-LINK visible": R-LINK is then visible for 300 seconds. Then search for Bluetooth devices from your Android phone and choose the "Renault R-LINK" device.

Why is my phone refusing to connect? ›

Check and make sure that your phone isn't on Airplane Mode — you can do this by checking your phone's control center and making sure the "Airplane" icon is turned off. You could also try re-inserting your SIM card into your phone. This resets your phone's connection to the SIM card.

What is RLink? ›

RLink is a Wolfram System application that uses JLink and RJava/JRI Java libraries to link to the R functionality. It allows the user to communicate data between the Wolfram Language and R and also execute R code from within the Wolfram Language.

Why is Renault not available in the US? ›

There were, however, build-quality concerns. The Dauphine tended to rust, it was slow, and contemporary reviews characterized it as ponderous to drive. Those qualities were enough to tank Renault stateside, and the carmaker eventually stopped selling its vehicles here — for a while, that is.

Why is Renault struggling? ›

Those struggles are the result of a series of missteps with the car, most significantly the failure of the lateral load test for the chassis that necessitated countermeasures to strengthen it that added significant weight.

How do I update my Renault easy link? ›

Go to the Help section, click on Update maps. Choose easy link. Download the Renault connect updater. Launch the Renault connect updater on your computer and retrieve your USB stick.

How do you reset the multimedia system on a Renault? ›

Restart the system by giving a long press on the multimedia system on/off button (keep pressed until the system restarts).

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